Report a Change affecting Housing Benefit and/or Council Tax Support

Are you using e-Services yet?

Join the thousands of residents who are using e-Services to manage their Council Tax and/or Housing Benefit accounts online. Report a change of circumstances with a few clicks from your secure account and be notified once your account is updated. Register or Sign into e-Services here
 

Report a Change of Address

If you move into a property or change address, this can affect the amount of Housing Benefit and/or Council Tax support you are entitled to. 

If you're moving into the borough and need to register for Council Tax, please see: Moving House

The easiest way to tell us about a change of address is e-Services. However, if you're letting us know on behalf of someone else, please see the online form below. 

Report a Change of Address Online (opens new window)

Report a Change of Circumstances 

If your circumstances change, this can affect the amount of Council Tax you pay and how much support you're entitled to. We need to know what the change is, the date the change occurred and who in your household it relates to.

Examples of changes can include;

• someone moving into or out of your household
• a change in the income and capital of anyone living in your household, such as a pay rise or a pay cut.
• a  change in the number of people living in your home.
• you or your partner have a child
• your child leaves school
• your rent has increased or decreased (unless you are a council tenant)
• any other changes that might affect your entitlement to benefit, such as stopping or starting work

Pension-age claimants

Using e-Services is the quickest way to tell us about any changes, you'll be notified as your account is updated. However, if you're letting us know on behalf of someone else, please see the online form below. 

online change of circumstance form

Working-age claimants

For working-age claimants receiving a Council Tax Reduction (CTR), you will also need to complete the form above plus update your Council Tax details so the correct reduction can be applied. Use e-Services, or complete the form below -

Report a Council Tax Change (opens new window)

Report Self-Employed Earnings

If you, or someone you live with, has started self-employed work or had a change of earnings, let us know. 

Using e-Services is the quickest way to tell us about any changes, you'll be notified as your account is updated. However, if you're letting us know on behalf of someone else, please see the online form(s) below. 

Pension-age claimants 

Report Self-Employed Earnings Online (opens new window)

Working-age claimants

For working age claimants - in order to reassess your entitlement to Housing Benefit and Council Tax Reduction, we need you to complete two forms:

• If you are claiming Housing Benefit, please complete both the online self employed earnings form AND online Council Tax 'report a change' form.
• If you are only claiming Council Tax Reduction, please complete the online Council Tax 'report a change' form

Report a Death

If a claimant has passed away, complete an online form to notify us.

Report a Death Online (opens new window) 

Have you moved address due to fleeing violence?

Housing Benefit can be paid on two properties in some cases.  Please complete this form to apply for this, Report Online - Change of address due to fleeing violence (opens new window).