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Customer Services

Basildon Council always aims to deliver good quality, customer focused services that meet your needs.

Contact Basildon Council Image icon - Contact Contact details for Basildon Council's main centre of administration in Basildon town centre. Use the following links to see full details of how to contact us by email, phone or in writing. Payments to Basildon Council Image icon - Pound sign Payments to Basildon Council can be made by the following methods: Direct Debit, Online, 24 hour telephone, Allpay card and at pay points in the Basildon Centre. Comments, Compliments and Complaints Image icon - Conversation Basildon Council values feedback from all residents. Translating and Interpreting Image icon - Interpret Help with interpreting and translating is available at the Basildon Centre. Putting the Customer First Image icon - Group of people Through the commitment of our Head of Customer Services, we aim to ensure a better service for all of our customers. You can read our Customer Charter and Customer Strategy which further details our commitment to putting customers first. We welcome customer feedback so you can also have your say. Making the Most of our Services Image icon - Information We pride the delivery of good service quality which often results in increased response times. To help you avoid long wait times and improve your experience dealing with us we offer you all the information you need to make the most of our services right here. When to Expect a Response to Your Service Request Image icon - Information Find out how long you need to wait for us to handle and/or respond to your service request Freedom of Information Image icon - Information Submit a Freedom of Information Request here You Said, We Did Image icon - Conversation We appreciate customer feedback and we use it to help improve our services. Here you can find details on the improvements that we have made based on what you have told us. Digital Strategy 2018-2021 Image icon - Information Basildon Council's Digital Strategy outlines the plans to deliver digital transformation within the borough. Customer Strategy Development - November 2018 Image icon - Conversation We are in the process of developing a new Customer Strategy. We want you to give us your feedback.
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