Search site
Image icon - Phone

Phone Us

Basildon Council operates an automated call answering system that offers easy push button options to connect callers directly to the service they require. Outside office hours callers will be connected to the emergency phone line.

Contact Numbers

Customer ServicesEmergencyText Relay

Mon-Fri 8:30am - 5:30pm

01268 533333

Out of hours

01268 533333

Text - 18001

Telephone - 18001 01268 533333

Push Button Options

Automated call answering for customer services available during office hours

First Set of OptionsSecond Set of Options


Street Scene

Press 1 for Special Collections

Press 2  to report a problem or for other street scene or parks enquiries

Do it Online

Report: Missed Collection, Waste Spillage, Dumped Rubbish, Abandoned Vehicle, or a Dead, Loose or Stray Animal

Request: Street Cleaning or a Replacement Container


Repairs and Tenant Maintenance

(Gas, Heating and Hot Water or Renewals of Kitchens and Bathrooms)

No further options

Do it Online

Request a Repair



(To make a payment please call 0330 0884 754)

Press 1 to make a payment for:

  • Council Tax
  • Housing/Garage Rents
  • Business Rates
  • Parking Fine
  • Other Council Invoice

Press 2 to make other payments

Do it Online

Make a Payment



(Council Tax, Benefits and Rents)

Press 1 for Council Tax and Housing Benefit enquiries

Press 2 for Council Tax bill enquiries

Press 3 for Council Housing rent enquiries

Press 4 for court summons enquiries

Press 5 for business rates enquiries

Do it Online

Council Tax: Account, Report a Change, Final NoticesCourt Summons and Property Bands and Charges

Benefits: , Online Calculators and who can claim Housing Benefit and Council Tax Support?

Rents: More for Social Tenants



Press 1 for homelessness, housing applications and housing register enquiries

Press 2 for other housing enquiries including:

  • Your tenancy
  • Leaseholder
  • Housing estate management
  • Right to buy
  • Sheltered housing

Do it Online

Make a Payment,  Apply for Social Housing and view your Housing Options.


Planning and Environmental Health

(Planning, Building Control, Noise Pollution and Animal Control)

No further options

Do it Online

Planning Applications, Advice, Basildon Building Control, Planning Policy, Local Land Charges and Environmental Health



No further options

Do it Online

Individual Electoral Registration


Service Enquiries

No further options



Powered by GOSS iCM