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Contact Housing Services

Housing Services contacts, Office locations, Freephone number, debit/credit card payment line, emergency out of hours calls.


Housing Services
Basildon Borough Council
PO Box 6365
The Basildon Centre
St Martin's Square
SS14 1DL

Google map location: The Basildon Centre (get directions)


During normal office hours: Monday to Friday 9.00am to 5.15pm (except on Bank Holidays).

Phone: 01268 533333 for six options:

  • Street Scene enquiries
  • Housing repair enquiries
  • Revenues and benefits enquiries
  • Payments enquiries
  • Housing enquiries
  • Other enquiries

Emergency outside office hours and on bank holidays

Phone: 01268 533333 - calls will be diverted to our emergency response line.

Debit/Credit Card Payment line.

Phone: 01268 533333

Service available: Mon,Tues,Wed,Fri, 9.00am-5.00pm , Thursday 8.30am-6.00pm

Emergency out of hours housing and gas repair calls (after 5pm, at weekends and on bank holidays).

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