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Tenant Rent and Service Charges

Further information for tenants and leaseholders including: annual statements, if you have problems paying and help for those on a low income.

Your Rent

Your rent is due every Monday for the week ahead and includes amounts charged for water, heating, hot water, insurance and service charges.

See your rent balance online

Apologies, this service has been suspended until further notice.

Service Charges

These are charges included in your total rent, which are payable to us and can include charges for:-

  • flat block caretaking/cleaning
  • communal lighting to your flat block

and if you live in sheltered housing your services charges could also include:-

  • providing a scheme co-ordinator (warden)
  • providing alarm linked services
  • maintaining the common room and laundry facilities
  • Basildon Careline Services

What happens if I have problems paying my rent?

If you have a problem paying your rent it is best not to wait until you receive a reminder.

Your tenancy could be at risk if you do not keep up your rent payments, but help and advice on how to avoid or reduce rent arrears is available, just contact the Income Collection Team, see contact details below.

You can also seek advice and support from Basildon Council's Housing Advice team, all aimed to keep you in your home. This can include benefits advice, where the housing advice officer will liaise with your Revenues Officer and help with County Court applications. If your home is at risk please call in to the Basildon Centre between 8.30am and 4.45pm, Monday to Friday to see a Housing Assessment Officer (drop-in service, no appointment is required.)

Alternatively, there are several agencies that can offer free and confidential advice, see related links below.

Help for those on a low income

If you are unemployed or on a low income (including a pension), you may be able to get Housing Benefit to help you to pay your rent.

For advice on how to claim see What Is Housing Benefit And Who Can Claim?.

It is not normally possible to backdate benefit so please do submit your Housing Benefit claim as soon as possible.

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