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The Tenants Handbook

The Tenants' Handbook contains important information about your tenancy. It explains your rights and responsibilities and tells you about the services provided by the Council.

The Tenants' Handbook covers most things that you will need to know. If you have any questions about the information in your handbook please contact us see contact details below.

The Tenants' Handbook contains sections on,

  • How to contact us
  • Service standards
  • About your tenancy
  • Living in your home
  • Supporting you in your home
  • Paying rent and service charges
  • Preventing homelessness
  • Maintaining your home
  • Home improvements
  • Moving and subletting
  • Buying a home of your own
  • Making your views known

We aim to provide a high-quality housing service which is local and friendly.

We do listen to the views of our tenants and involve them in the decisions that affect them and their home.

Tenants Handbook

pdf icon Basildon Council - Tenants Handbook [1Mb]

Please note that the Tenants Handbook is currently being reviewed

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