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Housing Service Standards

As a customer of Basildon Borough Council housing department we want to provide you with the best possible service. Our service standards cover all aspects of our housing services and tell you what you can expect from us.

Services Covered by the Booklet

Our Housing Service Standard booklet covers the 3 divisions of Housing Services and their respective teams:

Housing Management

  • Tenancy and Estate Management
  • Community Involvement
  • Leaseholder Services
  • Anti-social Behaviour
  • Sheltered Housing

Housing Choice

  • Housing Advice
  • Housing Applications
  • Housing Allocations

Property Services

  • Contractors
  • Aids and Adaptations
  • Gas Safety Checks
  • Re-letting
  • Improving Homes
  • Right to Buy
  • Repairs Services
  • Health and Safety Compliance

Please read the booklet below for a summary of the housing service standards that you can expect, whether a tenant, leaseholder or a housing applicant.

If you wish to know anymore, or have any comments about Basildon Borough Councils housing service standards, please contact Business Support using the details below:

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