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Image icon - Disability Information and Advice Line (DIAL)

Disability Information and Advice Line (D.I.A.L.)

DIAL aims to empower disabled people to reach their full potential in the community and to improve their quality of life.

D.I.A.L. Basildon and South Essex This link opens in a new browser windowDIAL is a locally based independent charity covering the Basildon and South Essex area. DIAL has been quality marked by the Community Legal Services for general help with case work in disability issues. Dial have also gained levels 1 and 2 of PQASSO and the Investor in people award. They provide free, impartial, independent advice to anybody with a problem related to disability.


The DIAL office at The Beehive in Grays is open 10am - 4pm Monday to Friday. The volunteers are either disabled or in close contact with disability, so understand exactly how it can feel to be told that you have a disabling condition and not to be given the information you need to lead a fulfilling life.

DIAL can help by advising people of their correct benefit entitlements, specialised holidays, clubs, employment issues, equipment, etc. and the services available from statutory agencies such as the NHS and Social Care Services. They can also offer practical help with form completion, if needed by appointment.

Advice Sessions

Advice sessions are held in the main D.I.A.L. office at The Beehive in Grays. Please visit the D.I.A.L.- Disability Information and Advice Line for exact details of opening days and times for advice sessions in each location.

If you have a few hours to spare each week, why not become a volunteer, and improve the quality of life of the people that you help as well as your own.

Radar Keys for disabled public conveniences

A  RADAR KEY can unlock disabled public conveniences  in the Basildon borough and most other places.

D.I.A.L. can supply a RADAR Key for £4 to disabled individuals, however customers may be required to show proof of disability documents, such as benefits letters, disabled parking badges or similar. For details see D.I.A.L. - Purchase a RADAR Key.

To find out more about RADAR keys please visit RADAR, the national disability organisation working for the rights of disabled people

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