Basildon Council - Hackney & Private Hire - Passenger Info & Complaints

Hackney Carriage & Private Hire Vehicles
Passenger Information & Complaints

Complaints

If you have cause for complaint about a licensed driver or vehicle, you can do so right now, just complete our
Online Taxi & Private Hire Complaint Form
to inform the Licensing Office who will investigate.

Alternatively, please Contact the Taxi Licensing Office who will investigate the matter.

or download a Passenger Information and Complaint Form in Adobe Acrobat (.PDF) format

To view documents in PDF format

requires the free Adobe Acrobat Reader software.

Send completed forms to:	The Licensing Officer, Environmental Health Services Dept Basildon District Council, The Basildon Centre, St Martin's Square, Basildon, Essex SS14 1DL.

Passenger Information

A passenger in a hackney carriage or private hire vehicle licensed by Basildon District Council can expect –

that the vehicle will be clean, inside and out;
that the driver will be clean, courteous and helpful;
that the driver will not smoke or use his mobile phone whilst you are in the car;
that you will be taken to your destination by the most direct route;
that you will be driven safely and in accordance with the law.

A driver of a hackney carriage of private hire vehicle licensed by Basildon District Council can expect that his passenger -

will be courteous;
will not damage the vehicle;
wear a seat belt and ensure that any children with them also wear seat belts;
will comply with the reasonable requests of the driver, particularly where they relate to the safety of the passenger;
will pay the metered fare at the end of the journey;
will not leave any property in the vehicle.


Contact the Licensing Office...	Lost Property...